Quick Turnaround: Most orders are processed within 1-2 days. At most, it will take 1 to 7 business days (excluding weekends and holidays) to process your order after we confirm it via email.
Shipping Confirmation: Once your order ships, we’ll send you another email with all the details, including your tracking number.
Shipping Rates & Delivery Times
Free Shipping: We offer free standard international shipping to the U.S., Canada, the EU, the U.K., Australia, New Zealand, and many more countries.
Delivery Timeline: Orders typically arrive within 2-4 weeks. However, customs or import delays may occasionally extend this timeline.
Customs & Duties: If your order incurs import duties or taxes (like VAT), these are your responsibility as the customer.
Refunds, Returns & Exchanges
Returns: We accept returns within 30 days of delivery if the item is unused and in its original condition.
Refunds: Once we receive the return, we’ll refund the full amount minus return shipping costs.
Lost, Damaged, or Stolen Orders
If you purchased Shipping Protection, you can request a reorder if your package is lost, damaged, or stolen.
Visit with your order number and email to submit a request.
Cozy Sally typically resolves issues within 24 hours.