FAQ

Shipping & Delivery

Q: How long does shipping take?
A: Shipping typically takes 7–15 business days, depending on your location. Once your order is shipped, you'll receive a tracking number to keep tabs on your delivery.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping times and rates may vary based on your location.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, we’ll email you a tracking link to monitor your package’s progress.

 

Orders & Payments

Q: How can I place an order?
A: Simply browse our products, add your favorites to the cart, and checkout securely using your preferred payment method.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal for secure and hassle-free transactions.

Q: Can I cancel or modify my order?
A: If your order hasn’t been processed yet, you can cancel or make changes. Please contact us as soon as possible with your order details.

 

Returns & Refunds

Q: What’s your return policy?
A: We offer a 30-day return policy on eligible items. If you’re not satisfied with your purchase, contact us to initiate a return. Items must be unused and in their original packaging.

Q: How do I request a refund?
A: If your return is approved, your refund will be processed within 5–7 business days. Contact our support team to start the process.

 

Product Information

Q: Are your products high quality?
A: Yes, we carefully curate our products to ensure they meet high-quality standards and bring value to your life.

Q: What if my item arrives damaged or defective?
A: We’re sorry to hear that! Please email us at support@cozysally.com with a photo of the issue, and we’ll make it right.

 

Contact Us

Q: How do I reach customer support?
A: You can email us at support@cozysally.com or call us at +44 7456 248253. We’re here to help and will respond within one business day.